OFFICE: (808) 959-8360
EMAIL: hilokennels@gmail.com
<B><I>FACEBOOK</I></B>: @hilokennels ~ Hilo Kennels and Day Camp
AN APPOINTMENT is necessary for ALL visits to our Facility, including Boarding and DayCamp Guest check-ins/outs and tours. We keep our gates secured if we are not expecting a Guest, so please call if you need to schedule an appointment for any reason, for the safety and comfort of all!
FOR ALL GUESTS...
<. We enforce strict guidelines regarding sanitation and health. >
Every Guest must have:
> *PROOF of CURRENT Vaccines:
"CURRENT" IS DEFINED AS:
^BORDETELLA (Kennel Cough): Within Six (6) Months of Visit
LEPTOSPIROSIS: Within Six (6) Months of Visit
OR
Within One (1) Year, if Your Veterinarian Certifies, in writing,
that the Vaccine they use is effective for One (1) Year.
DHPP Combo: Within One (1) Year of Visit
> PARASITE PREVENTION; All guests MUST be on an Anti-Parasite product that
INCLUDES TICK CONTROL (Comfortis and Sentinel DO NOT). Guests are
inspected thoroughly at Check-in for fleas, ticks and other parasites. If any sign of pests are
found, we will treat with a topical product for an additional fee, to ensure our pest free
environment is maintained for all. (Please refer to our Options price guide.)
> BATHED within 48 hours of Check-In; If your busy schedule doesn't give you time to bathe
your pet before coming the Hilo Kennels, we can provide a "Simple Bath", if needed.
(Please refer to our Options price guide.)
> I.D. Tag securely attached to the Guest's collar.
PLEASE LABEL ANYTHING YOU BRING TO OUR FACILITY!!
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* Please ask your Vet to fax us (959-8360) a copy of the MOST RECENT Vaccination record, OR PROVIDE A COPY OF YOUR DETAILED RECEIPT.
If you administer the vaccines yourself, you must provide a copy of the receipt for the purchase.
^ If Bordetella is administered by injection, rather than drops in the Nose, it takes a minimum of One (1) Week to offer any protection. Please plan to have this vaccine at least ONE WEEK prior to ANY visit.
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OUR CONTRACT...
We will provide a contract for services for you to sign and review before the check-in date. After we receive your Reservation Request Form by e-mail, we'll prepare the contract and send it to you via
> E-Mail... as a PDF
> US Mail (We'll even pay the return postage!)
> Phone; (808) 959-8360; you can call us with the information and we'll complete the contract for
you and have it ready for you to sign at check in.
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PAYMENT...
We accept VENMO App, cash and checks. NO Plastic!
Payment in full, for the Base Boarding Fees and selected Options, is due at check-in. Any additional fees incurred during the Guests' stay with Hilo Kennels & DayCamp are due at check-out.
Please add Hawaii GE Tax (4.7120) to all prices, effective 01/01/2020.